Booking Terms & Conditions:

1. Telephone or email bookings:
   Unless the client elects to use our online booking service, during the booking call we will ask the client to provide a credit card, However, we will not take payment from the card until 4 days before the start of the service. The client may cancel the reservation at any time until then with no penalty, but there will be no rebate or refund for cancellations after that time

   Note: All calls are recorded for training and accuracy purposes.

   2. Through our automated service:

   You have a choice of using either Stripe or Paypal to take  immediate payment. All other conditions are as specified. There is a service charge levied by our Automated Booking Service, TRYTN. This charge does not cover any additional costs such as Driver Gratuity, which is, of course, at the discretion of the client. 

   3. Declined payment:

   If the credit card company declines payment, we will make a reasonable effort to contact the client to allow him/her to resolve the payment isuue with their credit card provider, or to provide  an alternative form of payment. However, if we are unable to contact the client within 12 hours, we reserve the right to cancel the booking.

   4.  Receipt of Booking:

   We will make a receipt for the service available – ask your tour guide on the day of the tour. We can also email a receipt at the client’s request. An email confirmation will be automatically generated for bookings made online through our automated service, along with a copy of our Terms & Conditions.

General Terms:

Our Part…

1. All our inclusive tours, except the Supper Tour, end when the client completes the last tastings, or nor later than 6 pm. The transport-only tours also end at 6 pm.

   However, when a client hires a vehicle for a specific number of hours, the hire ends at the booked time when the client will be returned to the collection point. Unless agreed in advance, any overage will be charged in 30 minute increments at the full vehicle hire rate.

2. We will make every effort to conduct the tour in the advertised vehicle. However, should the vehicle be unavailable due to unforeseen circumstances, or become unserviceable, we will conduct the tour in an alternative vehicle.

   Unless the client has been upgraded to a higher category vehicle, we will give the client a 10% discount on any future tour offered by the Company.
   *The discount / rebate does not apply to already discounted tours.

3. In the event that the tour has already started, and no alternative vehicle is available, we will give the client a pro-rated refund. 

4. Temecula Black Car accepts no responsibility for any items left in the vehicle at the end of the tour. We will send the item/s at the client’s expense if requested to do so. Please note that some states do not accept the shipment of wine.
5. Temecula Black Car does not allow any client to smoke, vape, or engage in any similar activity in the Company’s vehicles. Most wineries have the same rule; please observe the regulations.
6.  All clients on the tour agree that Temecula Black Car may use any photographs taken by our employees on the Company’s website or Social Media sites. If you do not agree, you MUST inform us in advance, or inform your driver at the beginning of the tour.
7. Well-behaved dogs are always welcome. If you wish to bring your pet, please let us know, as there are some wineries that do not welcome dogs, and winery policies differ.

   We will do our best to make sure your pet is well catered for – Please bring a water bowl for your friend! Owners are responsible for their pets’ actions, though, so the same conditions as below (8 & 9) apply.

   Your Part…

8. All wineries in the Temecula Wine Region will refuse to serve clients who they believe are intoxicated or are being disruptive to their other clients. In the unlikely event that this should occur, Temecula Black Car will have no option but to curtail the tour and return the client to the pick-up point. Under such conditions, there will be no refund or rebate.
9. In the event a client’s actions require the vehicle to be professionally cleaned, the client will incur a $600 charge. Some wineries in Temecula are now charging tour and limousine companies if any of their clients’ actions require cleaning up. Should this occur, we will charge a similar amount plus a $20 service charge.
10. The person who booked the service understands that he / she is responsible for any damage to the vehicle and / or the vehicle’s contents caused by any member of the party. If a client’s actions require any repairs or replacements, we will charge the client at cost, plus an administration fee of $100.
11. Should a client remove a wine glass from a winery or one of our vehicles without approval, the client will incur a $20 charge.
12. If any client undertakes any illegal activity, engages in disorderly conduct, and/or engages in verbal or physical abuse with regard to any member of staff, Temecula Black Car reserves the right to terminate the service immediately, regardless of the location.
    In such an event, the clients will not be returned to the point of origin or destination. The clients will need to make alternate arrangements. Also, we will not give any refund or rebate. If the action results in physical harm to one of our employees, the client could also face prosecution.

    Age requirements…

13. The client whose signature appears on the form confirms all passengers are at least 21 years of age. If any of the passengers are under 21, the client must inform the driver at the beginning of the tour. If at any point during the tour the underage passenger is found to be consuming, or has consumed alcohol, we will terminate the tour immediately and return the clients to the collection point.

    Under no circumstances will wineries serve alcohol to anyone under 21. All clients must provide valid ID upon request, which the wineries require. We will not offer any refund or rebate should a winery refuse service because a client does not have a valid, acceptable ID.

    Please be aware there are some wineries that do not admit anyone under the age of 21, particularly on the weekends