TERMS & CONDITIONS FOR TEMECULA BLACK CAR
TEMECULA BLACK CAR TERMS & CONDITIONS
Booking Terms & Conditions:
1. Telephone or email bookings:
Unless the client elects to use our online booking service, during the booking call we will ask the client to provide a credit card. However, we will not take payment until 4 days before the start of the service. The client may cancel the reservation at any time until then with no penalty, but there will be no rebate or refund for cancellation after that time.
Note: All calls are recorded
2. Through our automated booking service:
Stripe or Paypal will take payment immediately. All other conditions are as specified.
3. If the credit card company declines payment, we will make every effort to contact the client to allow him/her to provide an alternate form of payment. However, if we are unable to contact the client within 12 hours, we reserve the right to cancel the booking.
4. We will make a receipt for the service available – ask your tour guide on the day of the tour. We can also e-mail a receipt at the client’s request. An email confirmation will be automatically generated for bookings made online through our automated booking service, along with a copy of our Terms & Conditions
General Terms:
Our Part...
1. All our inclusive tours except the Supper Tour end when the client completes the last tastings, or no later than 6 pm. The transport-only tours also end at 6 pm.
However, when a client hires a vehicle for a specific number of hours, we will drop the client off at the end of the hire period.
2. We will make every effort to conduct the tour in the advertised vehicle. However, should the vehicle be unavailable due to unforeseen circumstances, or become unserviceable, we will conduct the tour in an alternative vehicle.
Unless the client has been upgraded to a higher category vehicle, we will give the client a 10% discount on any future tour offered by the company.
In the event that the tour has already started, and no alternative vehicle is available, we will give the client a pro-rated refund.
*The discount/rebate does not apply to already discounted tours*
3. Temecula Black Car accepts no responsibility for any items left in the vehicle at the end of the tour. We will send the item/s at the client’s expense if requested to do so. Please note that some states do not accept the shipment of wine.
4. Temecula Black Car does not allow any client to smoke, vape, or engage in any similar activity in the Company’s vehicles. Most wineries have the same rule, please observe the regulations.
5. All clients on the tour agree that Temecula Black Car may use any photographs taken by our employees on the company’s website or social media websites. If you do not agree, you MUST inform your driver at the beginning of the tour.
6. Well-behaved dogs are always welcome. If you wish to bring your pet, please let us know, as there are some wineries that do not welcome dogs, and winery policies differ.
We will do our best to make sure your pet is well catered- for (Please bring a water bowl for your friend!). Owners are responsible for their pets’ actions, though, so the same conditions as below (8 & 9) apply.
Your Part...
7. All wineries in the Temecula Wine Region will refuse to serve clients who they believe are intoxicated or are being disruptive to their other clients. In the unlikely event this should occur, Temecula Black Car will have no option but to curtail the tour and return the client to the pick-up point. Under such circumstances, we will make no refund.
8. In the event a client’s actions require the vehicle to be professionally cleaned, the client will incur a $600 charge. Some wineries in Temecula are now charging tour and limousine companies if one of their clients requires a cleanup. Should this occur we will charge a similar amount plus a $20 service charge.
9. The person who booked the service understands that he/she is responsible for any damage to the vehicle and the vehicle’s contents caused by any member of the party. If a client’s actions require any repairs or replacements, we will charge the client at cost, plus an administration fee of $100.
10. Should a client remove a wine glass from a winery or the vehicle without approval, the client will incur a $20 charge.
11. If any client undertakes any illegal activity, engages in disorderly conduct, and/or engages in verbal or physical abuse, Temecula Black Car reserves the right to terminate the service regardless of the location.
In such an event the clients will not be returned to the point of origin or destination. The clients will need to make alternate arrangements. Also, we will not give any refund or rebate.
Age requirements...
11. The client whose signature appears below confirms all passengers are at least 21 years of age. If any of the passengers are below 21, you must inform the driver at the beginning of the tour. If at any point during the tour, the underage passenger is found to be consuming, or has consumed, alcohol we will terminate the tour immediately and return the clients to the collection point.
Under no circumstances will wineries serve alcohol to anyone under 21. All clients must provide a valid ID upon request which the wineries require. We will not offer any refund or rebate should a winery refuse service because a client does not have a valid, acceptable ID.
Please be aware there are some wineries that do not admit anyone under the age of 21.
Booking with Temecula Black Car implies the client has read, understood & agrees to our TERMS & CONDITIONS